Implementation Specialist – Onboarding & Training

🔥 22 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

👻 Ghost score 10%

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Meal Ticket

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

Food & Beverage • Consulting • Marketing

Meal Ticket is an all-in-one SaaS platform for foodservice distributors that centralizes CRM, analytics, inventory/restaurant management, trade-show and event management, contract/rebate tracking, and payments. It provides foodservice-specific tools — including a tailored CRM (IMPACT), contract/rebate system (TRACKMAX), restaurant management (MarketMan), reporting/insights dashboards, and trade show/event workflows — to help distributors, suppliers, and operators increase sales, optimize purchasing, and improve operational efficiency. The company emphasizes personalized onboarding, configurable reporting, and integrated data to drive profitability and collaboration across sales, marketing, finance and procurement.

📋 Description

• Serve as the primary customer contact from kickoff through training completion and early live use • Build and execute implementation and training plans with milestones, timelines, owners, and success criteria • Manage a portfolio of concurrent customers at different implementation stages • Configure MarketMan inventory, suppliers, recipes, locations, users, and permissions • Set up POS and API integrations, specializing in Square and supporting Toast, EPOS Now, and other platforms • Partner with Data Processing to process, validate, and upload customer inventory and item lists • Identify and resolve implementation issues and escalate reproducible issues to Technical Support or R&D • Maintain documentation of configuration decisions, integrations, and customer requirements • Deliver 1:1, cohort-based, and webinar training on inventory counts, purchasing, invoice scanning, recipe costing, and reporting • Tailor training to restaurant scenarios and customer data; verify competency and provide refresher training • Guide customers toward self-serve learning resources and contribute to help content, videos, and in-app guidance • Monitor onboarding and early usage, identify adoption gaps and churn risks, and surface expansion opportunities • Coordinate with Sales, Support, Customer Success, Training, Data Processing, and Product • Relay structured customer feedback to Product • Keep Salesforce and project tracking records current and participate in cross-functional syncs

🎯 Requirements

• 2–3 years of experience in implementation, onboarding, customer training, enablement, or a similar technical customer-facing role • Demonstrated comfort with integrations and data: imports/exports, field mapping, spreadsheets, and troubleshooting data discrepancies • Strong facilitation and presentation skills, with the ability to train non-technical users clearly and patiently • Solid project management ability — running multiple accounts and deadlines simultaneously without losing momentum or detail • Excellent written and verbal communication, plus strong problem-solving instincts • Working knowledge of Salesforce or HubSpot, Jira, Google Workspace, and project tracking platforms • Ability to work independently, take ownership, and operate with a customer-first mindset • Bachelor’s degree in Business, Hospitality, Computer Science, Engineering, or a related field — or equivalent practical experience • Background in SaaS and/or restaurant technology • Hands-on familiarity with Square POS, Toast, EPOS Now, or comparable platforms • Restaurant or hospitality operations experience, including inventory management, food cost control, purchasing, or kitchen management • Exposure to instructional design, LMS platforms, or training content creation • Ability to write and speak Spanish

🏖️ Benefits

• Remote work arrangement • Full-time employment

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