Implementation Specialist

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Meal Ticket

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🤝 B2B

SaaS • B2B

Meal Ticket is an all-in-one SaaS platform for foodservice distributors that centralizes CRM, analytics, inventory/restaurant management, trade-show and event management, contract/rebate tracking, and payments. It provides foodservice-specific tools — including a tailored CRM (IMPACT), contract/rebate system (TRACKMAX), restaurant management (MarketMan), reporting/insights dashboards, and trade show/event workflows — to help distributors, suppliers, and operators increase sales, optimize purchasing, and improve operational efficiency. The company emphasizes personalized onboarding, configurable reporting, and integrated data to drive profitability and collaboration across sales, marketing, finance and procurement.

📋 Description

• Serving as the primary point of contact to customers during the implementation process. • Ensuring timely and successful delivery of solutions according to customer needs and objectives. • Work directly with customers to understand their requirements and provide solutions. • Identify and resolve issues during implementation and post implementation if applicable. • Maintain detailed documentation of implementation processes and client interactions. • Work closely with our data entry team to get inventory items processed, validated, and uploaded. • Mastering the setup of POS and API integrations. • Communicating with training, CS, sales, and development teams to ensure a timely and successful implementation experience. • Communicating customer feedback to necessary teams as they relate to implementations and integrations.

🎯 Requirements

• Bachelor’s degree in Business Management, Computer Science, Engineering, or a related field. • 1+ year of experience in technical implementation or a related role. • Excellent problem-solving and communication skills. • Familiarity with Google applications, Trello, SalesForce, Jira, and other tools. • Ability to work independently and manage multiple tasks effectively.