Assistant Manager, Client Satisfaction

Job not on LinkedIn

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Meazure Learning

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

Meazure Learning is a company that specializes in developing, delivering, proctoring, and analyzing higher-education and credentialing exams. They provide end-to-end solutions, including remote exam proctoring, test program consultation, item writing, and advanced reporting technologies. With a focus on enhancing performance outcomes and streamlining assessment processes, Meazure Learning offers a comprehensive suite of software designed to optimize the exam experience for both test-takers and test administrators.

📋 Description

• Oversee the operations and performance of the Support team • Report to the Sr. Manager Operations • Ensure team members work together to achieve Client Satisfaction goals • Ensure inbound calls, chats, and emails meet Service Level Agreements • Maintain an abandonment rate of 5% or less • Monitor and optimize average wait times, targeting 90 seconds for calls and 180 seconds for chat interactions • Achieve and maintain a 75% Customer Satisfaction Score (CSAT) • Deliver a minimum Internal Audit Score of 95% • Maintain zero escalations from internal or external clients through proactive de-escalation and floor support • Ensure 100% completion of bi-weekly one-on-one connects with Team Leads • Identify BQ Agents monthly, highlight performance opportunities, and create action plans • Scrub all D-Sats within the team and share feedback • Monitor and maintain an attrition rate of 5% or less • Ensure 90% schedule adherence and at least 7 hours 45 minutes of productivity per shift • Maintain planned and unplanned shrinkage at 8% according to the finalized WFM roster

🎯 Requirements

• Experience, education, certifications, software proficiency, language requirements, and work authorization requirements are not specified in the posting • Ability to work rotational night shifts • Ability to work rotational week offs

🏖️ Benefits

• Competitive Pay • Healthy work Culture • Career Growth Opportunities • Learning and Development Opportunities • Company Sponsored Health Insurance • Referral Award Program • Company Provided IT Equipment