Manager, Shared Services

🕒 May 21

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Meazure Learning

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

📚 Education

🤝 B2B

☁️ SaaS

Education • B2B • SaaS

Meazure Learning is a company that specializes in developing, delivering, proctoring, and analyzing higher-education and credentialing exams. They provide end-to-end solutions, including remote exam proctoring, test program consultation, item writing, and advanced reporting technologies. With a focus on enhancing performance outcomes and streamlining assessment processes, Meazure Learning offers a comprehensive suite of software designed to optimize the exam experience for both test-takers and test administrators.

📋 Description

• Lead, mentor, and manage a team of Training & Quality associates to plan and execute training calendars, QA audits, and quality improvement projects with accuracy and timeliness. • Monitor team performance against quality scorecards, audit pass rates, training completion rates, and other TQA KPIs to ensure departmental targets are consistently met or exceeded. • Conduct regular 1:1 meetings, performance reviews, and targeted coaching sessions to strengthen associate skills in training facilitation, QA evaluation, and feedback delivery. • Analyze QA audit results, error trends, and training effectiveness data to identify skill gaps, recommend targeted interventions, and implement continuous improvement initiatives. • Collaborate with Operations, Client Services, HR, and Product teams to align training content and quality standards with evolving business requirements and organizational goals. • Oversee calibration sessions, quality audits, and training evaluations; ensure all findings, corrective actions, and training records are tracked and reported accurately using LMS, QA tools, or similar platforms. • Lead the development, documentation, and periodic review of training content, SOPs, quality rubrics, and knowledge base articles to support scalability and standardization. • Manage quality-related escalations and serve as the primary point of contact for complex performance, compliance, or training delivery issues. • Participate in strategic planning, departmental reviews, and leadership meetings to contribute to the direction of Training & Quality initiatives. • Lead or support cross-functional projects aimed at improving training effectiveness, quality scores, onboarding speed, or agent performance. • Perform other duties as assigned by leadership.

🎯 Requirements

• High school diploma or equivalent required; bachelor’s degree in Education, Human Resources, Communications, or a related field strongly preferred • Minimum 3 years of experience in Training, Quality Assurance, or a closely related field, with demonstrated expertise in instructional design, QA frameworks, or performance coaching • 3+ years of team leading or people management experience in a Training, Quality, or operations-focused environment, with a proven ability to guide, develop, and hold a team accountable • Strong leadership and team management skills, with a proven track record of improving training outcomes, quality scores, and team accountability • Solid understanding of QA methodologies, audit frameworks, quality scorecards, training effectiveness metrics (e.g., Kirkpatrick Model), and operational KPI reporting • Excellent problem-solving, organizational, and decision-making skills • Excellent communication, facilitation, and interpersonal skills, with the ability to deliver impactful training and provide constructive quality feedback across all levels • Proficiency with Microsoft Office (especially Excel and PowerPoint), LMS platforms, QA tools, and e-learning or training authoring software (e.g., Articulate, Adobe Captivate, or similar) • Adaptability in a fast-paced, deadline-driven environment.

🏖️ Benefits

• Competitive salary • 100% company-funded medical (for you AND your family!) • Professional working environment • Unlimited growth potential • Great working environment with a team of exceptional people