Shared Services Associate

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🕒 July 13

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Meazure Learning

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

Meazure Learning is a company that specializes in developing, delivering, proctoring, and analyzing higher-education and credentialing exams. They provide end-to-end solutions, including remote exam proctoring, test program consultation, item writing, and advanced reporting technologies. With a focus on enhancing performance outcomes and streamlining assessment processes, Meazure Learning offers a comprehensive suite of software designed to optimize the exam experience for both test-takers and test administrators.

📋 Description

• Serve as a first-level resource for delivering timely and professional responses to inquiries, backed by data insights. • Design, develop, and maintain interactive Power BI dashboards and reports to support operational visibility and decision-making. • Collect, clean, and analyze data from multiple sources (Zendesk, billing systems, exam platforms) to identify trends and improve service delivery. • Collaborate cross-functionally with internal departments such as Finance, Test Delivery, Client Services, and Account Management to support overall client satisfaction and operational excellence. • Generate internal reports and automated analytics pipelines to support department efficiency, visibility, and oversight. • Maintain data integrity and governance standards across all reporting tools and datasets. • Present analytics findings to stakeholders in clear, non-technical terms to drive process improvements.

🎯 Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in data analytics, Business Intelligence, Computer Science, or related field preferred. • 2+ years of experience in data analytics, business intelligence, administrative support, or operations preferred. • Proficiency in Microsoft Power BI — including DAX, data modelling, and dashboard development. • Proficiency in Microsoft Excel — including Equations, data modelling, and dashboard development. • Strong command of Microsoft Excel (pivot tables, VLOOKUP, data visualization); familiarity with Power Query is a plus. • Experience with SQL or other data querying tools for extracting and transforming datasets. • Strong written and verbal communication skills with the ability to present data findings clearly. • Excellent organizational and time-management abilities with attention to detail. • Ability to work independently and collaboratively in a fast-paced, data-driven environment. • Commitment to delivering high-quality, accurate analytical outputs. • Perform other duties and projects as assigned, including quality improvement and service excellence initiatives.

🏖️ Benefits

• Competitive salary • 100% company-funded medical (for you AND your family!) • Professional working environment • Unlimited growth potential • Great working environment with a team of exceptional people