Senior Engagement Manager

🕒 April 2

🇺🇸 United States – Remote

💵 $90k - $130k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Medallion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $43M Series C - Medallion on 2025-08

Healthcare Insurance • SaaS • Artificial Intelligence

Medallion is an AI-powered healthcare operations company that provides a SaaS platform to automate provider credentialing, payer enrollment, licensing, privileging, and ongoing monitoring. The platform uses machine learning and real-time automation to extract and standardize data, manage payer-specific and state rules, run automated follow-ups, and ensure compliance with NCQA and TJC standards—reducing costs and accelerating provider onboarding. Medallion serves payers, provider groups, health systems, RCM organizations, and digital health companies with a focus on lowering administrative burden and improving network readiness.

📋 Description

• Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives. • Ensure client needs and expectations are met by proactively addressing concerns and providing strategic guidance. • Communicate project updates, milestones, and deliverables clearly to stakeholders. • Oversee project timelines, deliverables, and resource allocation to ensure seamless execution. • Collaborate with internal teams to align efforts with client priorities and expectations. • Identify and mitigate potential risks that could impact customer success. • Analyze workflows and identify inefficiencies to enhance operational effectiveness. • Implement best practices and process improvements to drive better outcomes for clients. • Continuously seek opportunities to streamline operations and maximize customer value. • Execute on customer priorities to ensure their success and satisfaction. • Deliver strategic insights and recommendations that align with client goals. • Drive initiatives that enhance customer experience and long-term partnership value.

🎯 Requirements

• 4+ years of experience in Customer Success, Engagement Management, or consulting, ideally supporting complex enterprise customers • Experience owning customer relationships in a SaaS startup environment • Proven ability driving customer engagement across a portfolio of accounts using data insights, product knowledge, and healthcare industry expertise • Demonstrated success identifying solutions, improving existing client strategies, and driving change in complex, fast-moving environments • Problem solving, project management, interpersonal and organizational skills • Exceptional communication, executive presence, and negotiation skills — confident in engaging at the C-Suite level • Ability to influence and build credibility and trust across the organization and with customers.

🏖️ Benefits

• Competitive equity and benefits as part of the total compensation package