Customer Success Program Manager – Neuromodulation

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🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote ☕ Washington – Remote

💵 $107.2k - $160.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

⚕️ Healthcare Insurance

Healthcare Insurance • Medical Devices

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Lead onboarding and activation workflows for Connected Health platforms • Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement. • Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success. • Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives. • Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers. • Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement. • Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement. • Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities. • Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth.

🎯 Requirements

• Bachelor's Degree • Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience • Experience navigating hospital IT, cybersecurity, contracting, or customer onboarding workflows. • Strong cross-functional collaboration and project management skills. • Experience working closely with commercial field teams and customer-facing stakeholders. • Strong communication, organizational, and operational problem-solving abilities. • Analytical mindset with the ability to interpret utilization data and translate insights into action. • 2+ years of experience in neuromodulation, including SCS or DBS commercial, clinical, or customer-facing roles. • Experience supporting connected medical devices, cloud-based healthcare platforms, or digital health technologies. • Familiarity with healthcare cybersecurity processes, HIPAA, SOC 2, or hospital IT review workflows. • Experience leveraging CRM systems, adoption dashboards, or customer engagement analytics. • Experience supporting commercialization or launch execution for digital health products.

🏖️ Benefits

• Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)