District Service Manager, Cardiac Rhythm Management

🔥 1 minute ago

🌾 Iowa, Nebraska – Remote

🌾 Iowa – Remote 🌾 Nebraska – Remote

💵 $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

⚕️ Healthcare Insurance

Healthcare Insurance • Medical Devices

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Manage CRM Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals. • Provide ongoing feedback and coaching to direct reports; provides regular performance reviews, goal setting discussions, development discussions, and implements corrective actions where necessary. • Responsible forCRM Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities. • Lead team to implement CRM service strategy, programs, new technology solutions that impact service delivery and key initiatives. • Drive service optimization and efficiency and new service models. • Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives. • Work with regional and district leadership to align resources based on business priorities and appropriate service demands. • Ensure efficient, effective use of inventory, expenses and assets, and apply Customer Focused Quality Concepts.

🎯 Requirements

• Bachelor's Degree • 5 years of successful healthcare experience (such as in a hospital, clinic or medical device company) • Medtronic experience in role that interacts with a Field organization • Knowledge of local cardiac customer base • Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups • Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry • Training and experience with Lean Sigma principles • Demonstrated business acumen • Demonstrated leadership skills involving coaching and employee development • Capable of critical/strategic thinking; ability to execute strategy • Working knowledge of Microsoft office applications

🏖️ Benefits

• Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)