Market & Customer Intelligence Program Manager

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

⚕️ Healthcare Insurance

Healthcare Insurance • Medical Devices

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Drive the operational execution, adoption, and continuous improvement of the Market & Customer Intelligence (MCI) platform across the Eurasia region • Partner with commercial, cross-functional, and IT teams to identify, capture, organize, and maintain market and customer intelligence, ensuring knowledge is structured, accessible, and continuously refreshed • Coach and enable teams to contribute high-quality intelligence, embed knowledge-sharing practices, and integrate insights into everyday commercial decision-making • Develop and execute adoption strategies for new intelligence capabilities, build organizational fluency in interpreting, applying, and validating market and customer insights, including AI-generated outputs • Monitor platform adoption, knowledge quality, and user engagement, identify improvement opportunities, and provide actionable feedback to support platform enhancements • Identify and document business use cases where market and customer intelligence can improve commercial decisions, and collaborate with program leadership to inform platform priorities and enhancements • Support the expansion of the MCI platform beyond Europe into the Eurasia region by integrating regional insights, aligning with local business needs, and driving consistent adoption across markets.

🎯 Requirements

• Master's degree in Business, Healthcare, Economics, Engineering, or a related field • Significant experience in consulting, strategy, market or customer intelligence, knowledge management, healthcare transformation, or a related field, preferably within MedTech or healthcare • Demonstrated experience designing and implementing knowledge management frameworks, information architecture, taxonomies, or intelligence systems to organize and enable access to complex information • Proven experience leading change management, capability-building, or adoption programs, including scaling initiatives from pilot to business-as-usual • Strong understanding of AI-enabled workflows, analytics platforms, and insight systems; familiarity with knowledge graphs, ontologies, agile product delivery, and sprint-based methodologies is preferred • Excellent stakeholder management, communication, and influencing skills, with the ability to coach senior commercial leaders and drive cross-functional collaboration without formal authority.

🏖️ Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package • A commitment to our employees lives at the core of our values. • We recognize their contributions. They share in the success they help to create. • We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.