Patient Support Specialist – Tier 1

Job not on LinkedIn

🔥 1 minute ago

🇮🇹 Italy – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MEDvidi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $2.8M Seed Round on 2022-09

Healthcare • Healthcare Insurance • Mental Health

MEDvidi is an online mental health treatment center aiming to make professional care accessible and affordable for everyone. The healthcare experts at MEDvidi provide personalized treatment plans for a variety of mental health conditions, including ADHD, anxiety, depression, insomnia, and OCD. With services that include initial assessments, ongoing support, and medication management through virtual consultations, MEDvidi seeks to enhance mental wellness with compassionate care tailored to individual needs.

📋 Description

• Handle incoming patient requests via calls, email, and chat • Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions • Escalate complex or unresolved cases to the appropriate internal teams • Track open cases and follow up proactively • Keep patients informed with clear, calm, and empathetic communication • Document interactions accurately in internal systems • Follow internal processes, SLAs, and privacy standards • Work closely with internal stakeholders to ensure timely case resolution • Serve as the first point of contact for patients navigating the telemedicine platform

🎯 Requirements

• Advanced (C1-C2) English proficiency is required • 2+ years of recent experience in customer support, patient support, or a similar client-facing remote role • Strong communication, problem-solving, and multitasking skills • Ability to stay professional in stressful or emotionally sensitive situations • High level of empathy, ownership, and attention to detail • Ability to learn new tools, workflows, medical terminology, and product logic quickly • Full availability to work either specified schedule, including weekend shifts, aligned with US Pacific Time • Flexibility to accommodate a different schedule during the initial training period • Readiness to work under a B2B contract model • Access to your own computer and a reliable internet connection • Ability to work effectively in a fully remote environment • Experience in healthcare, telemedicine, or mental health is nice to have • Familiarity with HIPAA, EHR, or CRM systems is nice to have • Experience supporting US customers is nice to have

🏖️ Benefits

• Competitive compensation in USD • Clear growth opportunities • Health bonus after the probation period • Sports and wellness compensation • 19 paid vacation days per year • 3 additional wellness days annually • Paid sick leave for the first 5 working days • Gifts to celebrate important life milestones • In-person team gatherings and corporate events • Fully remote work from any EU country under a B2B model