Product Manager

🕒 April 16

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✅ Product Manager

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MedZed

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤝 B2B

⚕️ Healthcare Insurance

🌍 Social Impact

💰 $6M Venture Round - MedZed on 2021-10

B2B • Healthcare Insurance • Social Impact

MedZed is a care navigation and outreach company that locates, engages, and manages care for high-risk, hard-to-reach individuals—especially Medicaid members—with unmanaged clinical conditions and unmet social needs. Using locally based Navigators with lived experience, MedZed delivers hands-on, in-person and remote care management to reconnect members to primary, specialty, behavioral health and social services, close care gaps, and reduce avoidable emergency and inpatient use. The company partners with health plans and community organizations across multiple states to improve outcomes and lower costs for vulnerable populations.

📋 Description

• Own 2-4 major features or enhancements at a time, from initial concept through live adoption. • Work with operations leaders, clinical staff, and field teams to scope requirements and understand the real problem. • Build business cases that connect features to our strategic goals (scale, productivity, quality, visibility) • Write clear, detailed user stories that developers can build from • Be the point of reference when developers have questions about requirements, edge cases, or "what should happen when..." • Design and execute communication plans so users know what is changing and why. • Ensure training materials are built, and deployment plans work for field staff with a broad range of user skills and digital literacy. • Monitor adoption after launch and iterate based on what is happening in the field. • Use data to inform decisions about what to build, how to prioritize, and whether features are working. • Partner with our Product Analyst to troubleshoot issues and gather user feedback. • Manage relationships with outsourced development teams and hold them accountable to deadlines.

🎯 Requirements

• Bachelor's degree required. • 2-5 years of product management experience (closer to 5 years preferred) • Healthcare services experience required, preferably across multiple areas of healthcare (e.g., care delivery, care coordination, population health, patient engagement, Medicaid operations). • Experience with design-driven development or user-centered design approaches • Salesforce experience strongly preferred. • Experience working with outsourced or offshore development teams a plus. • Can write user stories that developers do not have to constantly ask questions about • Understand how Salesforce works well enough to have informed conversations about what is possible. • Comfortable reading technical documentation and translating it for non-technical audiences. • Know how to scope work realistically and push back when timelines do not make sense. • Can build a plan and keep it updated. • Can tailor communication to your audience. • Able to influence without authority across multiple stakeholder groups. • Comfortable with ambiguity and figuring things out as you go. • Determination to see things through, even when experiencing unexpected issues or roadblocks. • High-velocity delivery mindset without sacrificing quality. • Extreme empathy for end users who are not tech-savvy and are often overwhelmed. • Willing to roll up your sleeves and do tactical work when needed.

🏖️ Benefits

• Travel Requirement : 10-15% • remote work options