BPO Sales Manager, Network Acquisition – Optimisation

Job not on LinkedIn

🔥 17 hours ago

🇫🇷 France – Remote

💵 €50.7k - €68.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 0%

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Vinted

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

📦 Logistics

🏭 Manufacturing

🌍 Social Impact

Logistics • Manufacturing • Social Impact

Vinted is a platform designed for individuals to connect through shared interests and activities. It allows users to find and join events tailored to their hobbies, passions, and professions, facilitating socialization and network building within local communities. Vinted enables people to create their own groups and events, thus fostering friendships and collaboration among like-minded individuals.

📋 Description

• Own end-to-end relationships with all BPO/agency partners across countries, including onboarding, day-to-day management, escalations, and offboarding • Act as the single point of accountability for BPO performance • Negotiate and manage contracts, SLAs, and commercial terms with agencies • Evaluate, select, and onboard new BPO partners for new markets • Build a standardized operating framework with reporting cadences, WBRs, MBRs, and escalation paths • Define and track KPIs/SLAs for each agency and market • Build and maintain dashboards and reporting for real-time network performance visibility • Identify underperforming partners or markets and drive corrective action plans • Translate business targets into agency-level performance expectations • Run calibration and quality assurance processes • Own the BPO budget, including forecasting, spend tracking, and variance reporting • Analyze cost-per-outcome across partners and markets and execute cost-optimization opportunities • Provide budget and performance reporting to finance and leadership • Design processes and governance for a multi-agency, multi-country, multilingual, and multicultural network • Build and maintain expansion playbooks • Work cross-functionally with the Acquisition team on targets, budgets, and reporting standards

🎯 Requirements

• Experience managing outsourced/BPO operations at scale, ideally across multiple countries or vendors simultaneously • Experience in sales, acquisition and growth in high velocity environments • Strong track record in vendor performance management, including setting KPIs/SLAs, running WBRs and MBRs, and driving accountability • Budget ownership experience, including forecasting, tracking, and optimizing spend across multiple cost centers or vendors • Comfortable building structure and process from a relatively unstructured starting point • Strong analytical skills and experience with dashboards/reporting tools and CRM to track performance and cost • Excellent stakeholder management and negotiation skills • Comfortable operating across time zones and cultures • Fluent in English • French and/or Spanish would be an advantage

🏖️ Benefits

• The opportunity to benefit from our share options programme • 25 working days of holiday • Newest MacBook models • Confidential Employee Assistance Program (EAP) for you and your family • Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture • Co-contribution meal vouchers for each workday through a convenient meal card • Comprehensive Medical Coverage • Frequent team-building events • A personal monthly budget for shopping on Vinted • Work remotely up to 90 days per year in the EU, with 21 days globally • For non-EU citizens, 21 days worldwide • Individual learning budget starting at €3,000 annually • Up to 10 working days over a 2-year period for personal and professional development