Customer Success Manager

🔥 0 minutes ago

🇭🇰 Hong Kong – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Megaport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📡 Telecommunications

Networking • Cloud Computing • Telecommunications

Megaport is a leading provider of global private connectivity solutions that enable simplified network interconnection. The company offers a platform for deploying secure, scalable, and agile networks that interconnect data centers, clouds, and virtual points of presence. Megaport's services allow users to create secure and dynamic network connections on-demand, without hardware or long-term contracts, offering flexibility and speed to businesses. By partnering with global service providers, data center operators, and systems integrators, Megaport ensures robust and widespread network access across 930+ locations in 25 countries. Its smart software tools and APIs allow for easy network management, making it a trusted choice for cloud networking and hybrid cloud solutions.

📋 Description

• Serve as the primary point of contact for a designated portfolio of customers • Drive customer success within direct customer accounts, enable partners, and support partner-managed accounts • Enable upsell and cross-sell opportunities and support service performance • Manage renewals and enhance the overall customer experience • Proactively engage customers, introduce new product developments and commercial initiatives, and showcase Megaport’s value proposition • Maintain and expand revenue through defined revenue targets in a quota-carrying role • Grow and retain revenue within the customer base, contributing to individual and team objectives • Work closely with a Direct Sales Executive and Solutions Architect within the Integrated Accounts Team • Lead commercial engagement for existing customers in the Hong Kong portfolio, focusing on growth, retention, and long-term customer satisfaction • Champion Megaport’s value proposition and drive adoption across its portfolio of services • Track and analyse customer feedback, sentiment, and pipeline activity via Salesforce • Collaborate with Finance, Operations, Sales, Marketing, and other cross-functional teams to resolve challenges and support revenue growth campaigns

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or equivalent roles within the enterprise software, internet, or telecommunications sectors • Strong commercial acumen and ability to influence revenue outcomes through a consultative, value-driven sales approach • Proven ability to thrive in fast-paced, technical environments with shifting priorities • Excellent verbal and written communication skills and the ability to collaborate effectively across global teams and customers • Demonstrated strength in identifying customer pain points and proposing relevant solutions that drive tangible value • Confident using CRM platforms such as Salesforce (SFDC) to maintain account records, opportunity pipelines, and reporting • Understanding of cloud and virtualised compute environments in the enterprise space is highly desirable

🏖️ Benefits

• Flexible working environments • Birthday Leave • Generous study and training allowance + 5 days paid study leave • Creative, fun, and contemporary workspaces • Motivated team of industry experts and new talent • Celebrated success with ‘Legend’ and ‘Kudos’ Awards • Health and wellness program