Technical Account Manager

🕒 June 24

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Megaport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📡 Telecommunications

Networking • Cloud Computing • Telecommunications

Megaport is a leading provider of global private connectivity solutions that enable simplified network interconnection. The company offers a platform for deploying secure, scalable, and agile networks that interconnect data centers, clouds, and virtual points of presence. Megaport's services allow users to create secure and dynamic network connections on-demand, without hardware or long-term contracts, offering flexibility and speed to businesses. By partnering with global service providers, data center operators, and systems integrators, Megaport ensures robust and widespread network access across 930+ locations in 25 countries. Its smart software tools and APIs allow for easy network management, making it a trusted choice for cloud networking and hybrid cloud solutions.

📋 Description

• Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering. • Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution. • Deliver regular technical health checks, roadmap sessions, and executive business reviews. • Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering). • Monitor account health and usage to identify growth and retention opportunities. • Contribute to the evolution of the Premium Support offering and TAM delivery model globally. • Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region. • Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively. • Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices. • Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition. • Collaborate with SIs and VARs to support co-selling opportunities. • Keep partners up to date with the latest Megaport service offerings and solution capabilities. • Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.

🎯 Requirements

• 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar). • Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services. • Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired. • Strong presentation skills and delivery of product demonstrations. • Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams. • Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required. • Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies. • Excellent project coordination, prioritisation, and stakeholder management skills. • Familiarity with Lv1-3 support desk processes and managed service environments. • Hands-on experience with IaC practices, Terraform, and API integrations is a plus. • Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.

🏖️ Benefits

• Flexible working environment – a remote-first culture with coworking options available. • Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program. • Health and wellness support – through a wellness allowance and employee wellbeing initiatives. • Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave • Creative, modern workspaces – designed to inspire when you're not working remotely • Motivated, inclusive team – work alongside industry experts and fresh talent • Recognition programs – celebrate achievements with our *Legend* and *Kudos* awards