Sales Executive

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mellro

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏠 Real Estate

💳 Fintech

🤝 B2B

💰 $897.3k Angel Round - Mell.ro on 2024-07

Real Estate • Fintech • B2B

Mellro is a Brazilian rent payment guarantor that serves real estate agents and brokerages across Brazil. It simplifies the rental process with technology-enabled (and free) tools, guarantees on-time rental payments for landlords and agencies, and offers advances on receivables to ensure predictable cash flow.

📋 Description

• Manage customer relationships throughout the commercial journey. • Ensure engagement, consultative support, and ongoing follow-up to maximize contract conversion and customer satisfaction. • Call existing customers to maintain active relationships and identify opportunities for advancement. • Send WhatsApp messages to drive engagement, provide support, and guide customers through the next steps. • Conduct customer training sessions, ensuring efficient use of the platform. • Analyze and monitor CRM metrics, identifying areas requiring attention and opportunities for improvement. • Monitor contract generation, ensuring that all steps are completed correctly and on schedule. • Participate in regular team meetings, contributing operational insights and updates. • Report bugs and instability encountered in customers’ workflows, collaborating with the product team. • Provide direct support for contract conversion, with a focus on customer success.

🎯 Requirements

• Experience in customer service, relationship management, or support, particularly in digital companies, fintechs, proptechs, or startups. • Strong written and verbal communication skills, especially via WhatsApp and phone calls. • Empathy, active listening, and patience when assisting customers, with the ability to put yourself in their place. • Strong time-management, organizational, and self-management skills. • Experience with CRM tools such as RD Station, HubSpot, Pipedrive, or similar platforms. • Experience with onboarding, training, or managing the customer journey is a plus. • Digital proficiency and the ability to navigate different tools and internal systems with ease. • Familiarity with CRM systems for monitoring sales funnels and customer status. • Comfortable using tools such as Google Workspace, Slack, and others. • Strong organizational skills to manage multiple customer interactions in a structured manner. • Consultative approach, with the ability to identify engagement and conversion opportunities. • Results-oriented profile with a focus on customer activation. • Ability to work with different customer profiles and adapt the approach as needed. • Ability to drive the pace of the customer journey and encourage progress through each stage of the workflow. • Proactive, self-motivated, and committed to achieving results. • University degree, associate degree, or postgraduate qualification. • Portuguese proficiency.

🏖️ Benefits

• Commission • Day off • Meal allowance • Home-office allowance