Customer Experience Training Specialist

🔥 16 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Memorial Hermann Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $5M Grant on 2022-08

Healthcare Insurance • Healthcare • Wellness

Memorial Hermann Health System is a comprehensive healthcare organization that provides a wide range of medical services, including cancer care, cardiovascular services, emergency and trauma care, women’s health, and surgical services. With the largest network of emergency centers in Greater Houston, it focuses on delivering advanced healthcare and wellness programs tailored to individual needs. Memorial Hermann is committed to advancing health equity and enhancing community health through its various medical facilities and services.

📋 Description

• Responsible for consulting, coaching and training department leaders and employees on customer experience needs • Collaborating with internal stakeholders on leveraging customer experience data • Conducts onsite observations, facilitates customer service training for staff, and presents findings to various audiences • Leverages patient feedback to identify trends and support operational leaders in strategy development • Creates training content and delivers training through various methods • Tracks and analyzes consumer experience data to guide improvements at assigned locations

🎯 Requirements

• Bachelor’s degree in a relevant field is required • Two (2) years of professional experience in education, business healthcare, and/or related to customer experience required • Strong analytical skills with the ability to interpret data and identify trends • Experience presenting findings and recommendations to frontline staff and leadership • Ability to develop and deliver engaging training and coaching programs • Excellent communication, relationship-building, and consulting skills • Strong organizational skills with the ability to manage multiple priorities independently • Proficiency in Microsoft Excel and PowerPoint

🏖️ Benefits

• Health insurance • Professional development opportunities