Account Growth Manager

🕒 April 30

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Mend.io

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

Mend. io is an AI-native application security (AppSec) platform that helps organizations find, prioritize, and remediate vulnerabilities across source code, open-source components, containers, and AI-powered application components. The platform includes SAST, SCA, container security, DAST/API testing, SBOM management, dependency update automation, and AI-specific features such as AI red teaming, LLM/agent protection, and AI-based remediation workflows. Mend. io is positioned as a scalable, enterprise-grade SaaS solution focused on software supply chain and open-source risk management.

📋 Description

• Own the customer relationship end-to-end • Ensure customers are getting real, measurable value out of offerings • Secure renewals and identify expansion opportunities • Carry a book of 40-55 accounts accountable for gross retention and expansion revenue • Run regular business reviews, track adoption and utilization metrics, and flag churn signals before they escalate • Serve as a knowledgeable resource on how Mend fits into a customer's SDLC • Translate customer feedback into structured insights for Product and Engineering

🎯 Requirements

• 3-6 years in a customer-facing role that combined relationship management with a commercial outcome (CSM with renewal quota, Renewal AM, Technical Account Manager, or similar) • Experience managing the full renewal motion: forecasting, negotiating, and closing • Comfortable navigating technical conversations about DevSecOps, CI/CD pipelines, or software security. You don't need to code, but you need fluency • Proven ability to identify and progress expansion opportunities from within an existing customer base • Strong written and verbal communication; can flex between an engineering audience and a VP in the same day

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development • Paid time off