Mercier Consultancy MD
11 - 50 employees
🎯 Recruiter
🏥 Healthcare
Recruitment • Healthcare
Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.
Dutch Speaking Reservations Agent
🔥 12 minutes ago
🗣️🇳🇱 Dutch Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Mercier Consultancy MD
11 - 50 employees
🎯 Recruiter
🏥 Healthcare
Recruitment • Healthcare
Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.
📋 Description
• Handle inbound enquiries from Dutch-speaking customers regarding hotel bookings, travel reservations, and tourism packages via phone, email, and live chat channels • Assist travellers with new reservations, modifications, cancellations, and refund requests • Provide accurate information about accommodation options, travel policies, and tourism destinations • Collaborate with hotels, property partners, and tourism service providers to resolve booking discrepancies • Document customer interactions, reservation details, and case notes in the internal CRM system • Escalate complex or unresolved customer concerns to senior agents or team leaders • Meet and exceed performance targets, including customer satisfaction scores, response times, and resolution rates • Stay informed about Booking.com's platform updates, tourism industry trends, and travel regulations affecting Dutch-speaking markets
🎯 Requirements
• Native or fluent Dutch language skills, spoken and written, are essential • Valid EU passport or EU citizenship is mandatory • Good working knowledge of English is required for internal communication and training • Previous experience in customer service, reservations, hospitality, or tourism is highly advantageous • Strong interpersonal and communication skills with empathy for travellers • Comfortable with digital platforms, CRM tools, and reservation management systems • Prior exposure to Booking.com or similar online travel platforms is a bonus • Self-motivated and detail-oriented • Able to work effectively in a fast-paced remote working environment within Greece
🏖️ Benefits
• Competitive Monthly Salary reflective of your experience and expertise in the tourism customer service sector • Fully Paid Training programme • Comprehensive Health Insurance coverage • Fully Paid Relocation Package — including return flight, private airport transfer, and hotel accommodation upon arrival in Greece • Monthly Performance Bonus • 2 Extra Salaries Per Year in the form of a 13th and 14th salary • A vibrant, multicultural, and supportive work environment within a globally recognised tourism brand • Real career advancement opportunities within Mercier Consultancy Group and our extensive partner network
Apply Now
