German Speaking Customer Agent – Banking Sector

🔥 0 minutes ago

🗣️🇩🇪 German Required

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Mercier Consultancy MD

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Provide high-quality support to banking clients regarding account inquiries, transactions, and banking products • Ensure all interactions adhere to international banking compliance, security, and data privacy regulations • Resolve customer issues via phone, email, or chat • Assist clients with online banking platform navigation, security verification, and digital banking tools • Process financial requests accurately with zero-error delivery • Collaborate with internal banking departments to escalate complex technical or financial disputes • Contribute to continuous improvement of the service experience within the German-speaking banking team

🎯 Requirements

• Native or fluent German, spoken and written, absolutely essential • Valid EU passport or work permit allowing residency and employment in the European Union • Previous experience in banking, finance, or customer service highly preferred but not required • Strong digital literacy • Ability to work in a remote professional setting within Greece • Excellent communication skills focused on empathy, precision, and financial integrity

🏖️ Benefits

• Competitive Monthly Salary package • 2 Extra Salaries Per Year (13th and 14th salary) • Monthly Performance Bonus linked to service quality • Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation) • Fully Paid Training programs • Comprehensive Health Insurance • Additional corporate benefits • Exciting career development opportunities

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