Manager – Account Fraud Enablement

🕒 April 29

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $138.8k - $192.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Mercury

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

💸 Finance

☁️ SaaS

Fintech • Finance • SaaS

Mercury is a financial technology company that provides online business banking services, although it is not a bank itself. It partners with FDIC-insured banks like Choice Financial Group, Column N. A. , and Evolve Bank & Trust to offer banking services. Mercury aims to simplify financial operations for startups and businesses by offering a range of services including checking and savings accounts, treasury management, corporate cards, expense management, invoicing, and accounting automations. The platform is designed to streamline various banking tasks and enhance financial workflows with features like fraud monitoring and account security. It also offers investment opportunities through its Mercury Treasury product and startup support through its Mercury Raise platform.

📋 Description

• Lead and develop the Account Fraud Enablement team • Own the quality control program • Scale BPO operations • Build and maintain fraud policies and procedures • Drive fraud domain trend analysis • Own tooling and process improvements • Support audit and compliance readiness • Partner across the fraud org

🎯 Requirements

• Has 3+ years of people management experience in fraud operations, risk operations, trust & safety, or a similar investigative/operational environment • Has built or meaningfully scaled an enablement function: training programs, QC/QA frameworks, SOP libraries, or onboarding curricula for operational teams • Has experience managing or partnering closely with BPO operations, including training design, quality calibration, and performance governance • Understands fraud investigations at a practitioner level • Brings strong opinions on quality • Brings strong project and program management rigor • Is comfortable operating in ambiguity • Communicates clearly and concisely in writing, in meetings, and in the documentation your team produces • Has a track record of developing talent

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities