Business Analyst – Loyalty/Retention

🕒 April 9

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Mercuryo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💳 Fintech

🌐 Web 3

💰 Series A on 2021-06

Fintech • Web 3 • Payments

Mercuryo is a global fintech company creating a new generation of financial services for leading web3 and fintech applications. The company offers a holistic platform that integrates with both web3 and fiat worlds through a single API to provide a wide range of financial services. Mercuryo facilitates fiat-to-crypto exchanges, on- and off-ramps, and provides built-in anti-fraud infrastructure and screening. By partnering with notable entities like MetaMask and PancakeSwap, Mercuryo enhances access to decentralized finance (DeFi) services, streamlines onboarding, and strengthens payment solutions. Backed by a team of over 200 professionals, Mercuryo is at the forefront of payments innovation, aiming to bridge conventional and web3 finance.

📋 Description

• Take high-level product requirements and break them down into: UX flows; User & functional requirements; acceptance criteria; economic logic and calculations. • Design multiple implementation scenarios, including trade-offs in unit economics. • Build and maintain feature-level metrics. • Ensure proper tracking setup with Data/PM. • Validate data quality. • Develop unit economics models together with Product/Pricing. • Collaborate with Design to balance UX, conversion, and compliance. • Coordinate across Dev, QA, and stakeholders; proactively manage risks. • Own and maintain documentation in Confluence; support estimation process. • Generate and validate hypotheses based on data; propose metric-driven improvements.

🎯 Requirements

• 3 – 5+ years in Business / Product Analytics within product teams. • Experience with loyalty / retention programs (cashback, rewards, etc.). • Strong understanding of product metrics (retention, conversion, etc.). • Hands-on experience with unit economics / product economics. • Experience working closely with designers and defining UX requirements. • Proven ability to drive features end-to-end (PRD → delivery). • Basic SQL + experience with analytics tools. • Experience with Excel/Google Spreadsheet. • Strong soft skills: communication, ownership, prioritization. • Nice to Have: Background in fintech / crypto / payments. • Experience with pricing and monetization. • Experience with event tracking and integrations.

🏖️ Benefits

• Competitive market rate salary and performance-based incentives. • 22 days annual leave with an additional 6 company days, plus bank holidays. • Comprehensive health insurance plans. • Extensive benefits program. • Flexible work schedule and remote work options. • Modern offices and co-working spaces across 6 countries. • Working equipment. • Professional development and training opportunities. • Opportunity to shape the initiatives you’re working on. • Diverse and friendly team. • We are open-minded to new ideas.