Mercuryo
201 - 500 employees
Founded 2018
💳 Fintech
🌐 Web 3
💰 Series A on 2021-06
Fintech • Web 3 • Payments
Mercuryo is a global fintech company creating a new generation of financial services for leading web3 and fintech applications. The company offers a holistic platform that integrates with both web3 and fiat worlds through a single API to provide a wide range of financial services. Mercuryo facilitates fiat-to-crypto exchanges, on- and off-ramps, and provides built-in anti-fraud infrastructure and screening. By partnering with notable entities like MetaMask and PancakeSwap, Mercuryo enhances access to decentralized finance (DeFi) services, streamlines onboarding, and strengthens payment solutions. Backed by a team of over 200 professionals, Mercuryo is at the forefront of payments innovation, aiming to bridge conventional and web3 finance.
Merchant Support Associate
🔥 0 minutes ago
🗣️🇷🇺 Russian Required
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Mercuryo
201 - 500 employees
Founded 2018
💳 Fintech
🌐 Web 3
💰 Series A on 2021-06
Fintech • Web 3 • Payments
Mercuryo is a global fintech company creating a new generation of financial services for leading web3 and fintech applications. The company offers a holistic platform that integrates with both web3 and fiat worlds through a single API to provide a wide range of financial services. Mercuryo facilitates fiat-to-crypto exchanges, on- and off-ramps, and provides built-in anti-fraud infrastructure and screening. By partnering with notable entities like MetaMask and PancakeSwap, Mercuryo enhances access to decentralized finance (DeFi) services, streamlines onboarding, and strengthens payment solutions. Backed by a team of over 200 professionals, Mercuryo is at the forefront of payments innovation, aiming to bridge conventional and web3 finance.
📋 Description
• Provide high-quality support to merchants via email, Slack, and Telegram • Troubleshoot technical problems and guide merchants through solutions • Participate in incident management by identifying, flagging, and escalating critical payment or system incidents • Coordinate internal incident updates and monitor incident progress • Ensure timely communication with stakeholders • Document merchant interactions, resolutions, and follow-ups accurately in support systems • Collaborate with internal teams to resolve complex cases and escalate critical issues • Monitor support trends, identify recurring challenges, and share insights to improve processes and tooling • Assist in creating and updating internal knowledge base content
🎯 Requirements
• Excellent written and spoken English skills • Excellent written and spoken Russian skills • Comfortable navigating support platforms such as Zendesk • Ability to learn new systems quickly • Customer-centric mindset • Ability to manage multiple inquiries efficiently • Prior experience in merchant support or related operations is a plus • Previous experience in a FinTech startup is a bonus • Permanent night shift availability: Thursday through Sunday, 9:45 PM to 8:15 AM UTC+3
🏖️ Benefits
• Competitive market rate salary and performance-based incentives • 22 days annual leave with an additional 6 company days, plus bank holidays • Comprehensive health insurance plans • Extensive benefits program • Flexible work schedule and remote work options • Modern offices and co-working spaces across 6 countries • Working equipment • Professional development and training opportunities • Opportunity to shape the initiatives you’re working on • Diverse and friendly team • Open-minded culture welcoming new ideas
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