Patient Access Representative

🔥 3 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Patient Access Representative

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Mercy

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🤝 Non-profit

🧘 Wellness

💰 Grant on 2025-05

Non-profit • Wellness

Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.

📋 Description

• Facilitate all components related to insurance and benefit analysis prior to the delivery of services • Must have a strong understanding of various insurances and stay abreast of payor requirements • Review patient appointments and/or admissions • Obtain information related to out of pocket financial responsibility • Secure necessary authorizations • Perform insurance management • Secure insurance referral requirements • Coordinate as needed with insurance companies to ensure timely reimbursement • Serve as a mentor to fellow Patient Benefit co-workers

🎯 Requirements

• Proficient in level 2 skills/requirements • Preceptor training required • Ability to communicate effectively both orally and in writing, excellent telephone etiquette required • Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies • Strong interpersonal skills • Strong organizational skills; attention to detail • Ability to work under stress, meet deadlines, and perform all daily assignments with consistent accuracy • Physical ability to push, pull, and/or lift 50 lbs on a regular basis • Ability to grip, reach, bend, kneel, twist, and squat to perform duties

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • tuition support • matched retirement plans for team members working 32+ hours per pay period