Patient Benefit Representative

🕒 May 26

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Logo of Mercy

Mercy

10,000+ employees

Founded 1886

🤝 Non-profit

🧘 Wellness

💰 Grant on 2025-05

Non-profit • Wellness

Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.

📋 Description

• responsible for facilitating all components related to insurance and benefit analysis prior to the delivery of services. • have a strong understanding of various insurances and stay abreast of payor requirements. • responsible for reviewing patient appointments and/or admissions, obtaining information related to out of pocket financial responsibility, securing necessary authorizations, performing insurance management, securing insurance referral requirements and coordinates as needed with insurance companies to ensure timely reimbursement. • serves as a mentor to fellow Patient Benefit co-workers.

🎯 Requirements

• Demonstration of understanding of all that level 1 is responsible for. • Experience with insurance terminology, medical terminology, and medical insurance plans. • Ability to communicate effectively both orally and in writing, excellent telephone etiquette required. • Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies. • Strong interpersonal skills • Strong organizational skills; attention to detail • Ability to work under stress, meet deadlines and perform all daily assignments with consistent accuracy.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • tuition support • matched retirement plans for team members working 32+ hours per pay period

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