1st Level Global Help Desk

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🕒 March 26

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Messe Dortmund GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

👥 B2C

B2B • B2C

<Messe Dortmund GmbH> Messe Dortmund GmbH is a major trade fair and events organizer and venue based in Dortmund, Germany. It operates the Messe Dortmund exhibition grounds and hosts a broad calendar of specialist industry trade fairs and consumer shows, providing planning, venue and on-site services for guest organizers, congresses and corporate events. The organisation promotes flexible, accessible event solutions to serve both professional (B2B) and public (B2C) audiences and leverages Dortmund’s regional economic infrastructure to attract national and international events.

📋 Description

• Provide competent support for IT incidents and inquiries from Fressnapf employees • Hardware and software troubleshooting • Receive, prioritize and process incoming incidents and service requests (by phone or via a ticketing system) • Perform initial analysis, resolve issues where possible and escalate to 2nd level support when necessary • Experience working with ticketing systems (e.g., ServiceNow, Jira, Helix, Omnitracker)

🎯 Requirements

• Basic knowledge of the Windows operating system, Microsoft Office environment and mobile devices • Good German language skills, both written and spoken; advanced English skills • Customer- and service-oriented manner, even when handling challenging issues • Strong documentation and communication skills (in ticketing systems, by phone and in writing) • Ability to work in a structured way and independently prioritize requests • Experience providing telephone support

🏖️ Benefits

• Remote work / home office with a home office allowance of up to €40 (depending on presence) • IT equipment provided • 28 days of vacation (based on a 5-day workweek) — your well-being is important to us • Digital time tracking — no minute of working time is lost • Exclusive shopping discounts with over 500 partner companies • Supplementary dental insurance and company pension plan through our partner AXA • Computer eyewear in cooperation with Fielmann • Pleasant working atmosphere — company-wide informal address ("Du") from interns to the CEO