1st Level Global Help Desk, m/f/d

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🕒 March 20

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TP Infinity Germany GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

TP Infinity Germany GmbH is the digital consulting and transformation arm of TP, focused on customer experience (CX) excellence and technology-driven innovation. The company provides Technology-as-a-Service (TaaS) and a broad set of services including cloud and managed infrastructure, intelligent automation, contact-center and conversational AI solutions, security services, data analytics, and digital marketing. TP Infinity helps large organizations modernize operations, migrate to cloud-native platforms, deploy AI-enabled automation and improve customer and employee experience through advisory, implementation and managed services.

📋 Description

• Provide competent support for IT incidents and inquiries from Fressnapf employees • Hardware and software troubleshooting • Receive, prioritize and handle incoming incidents and service requests (by phone or via ticketing system) • Perform initial analyses, resolve issues where possible, and escalate to 2nd Level support when needed • Experience using ticketing systems (e.g., ServiceNow, Jira, Helix, Omnitracker)

🎯 Requirements

• Basic knowledge of the Windows operating system, Office environments and mobile devices • Good German skills, spoken and written; advanced English skills • Customer- and service-oriented manner, even with challenging issues • Strong documentation and communication skills (in ticketing systems, by phone and in writing) • Ability to work in a structured way and to independently prioritize requests • Experience in telephone support

🏖️ Benefits

• Home office allowance of up to €40 (depending on attendance) • IT equipment provided • 28 days of vacation (based on a 5-day week) – your rest is important to us! • Digital time tracking – no minute of your working time is lost • Exclusive shopping discounts with over 500 partner companies • Supplemental dental insurance and company pension plan via our partner AXA • Computer eyewear (screen glasses) in cooperation with Fielmann • Friendly atmosphere – first-name basis across all levels, from interns to the CEO