IT Customer Support Officer – Maternity Cover

Job not on LinkedIn

🕒 3 days ago

🇳🇬 Nigeria – Remote

💵 ₦981.8k - ₦1.2M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Girls For Girls Africa Mental Health Foundation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare • Healthcare Insurance • Social Impact

Girls For Girls Africa Mental Health Foundation is an organization focused on improving mental health across Africa. Their work involves a global community of mental health innovators including researchers, practitioners, policy-makers, and advocates. Their mission includes promoting mental health, supporting mental health integration into general healthcare, and providing innovative resources and ideas to improve mental health services. They focus on addressing mental, neurological, and substance use disorders and provide platforms for sharing knowledge and innovations in mental health services across different parts of the world.

📋 Description

• Serve as the primary point of contact for field teams managing healthcare partners • Handle inquiries and resolve user friction in English and French • Coordinate secure user onboarding, offboarding, and access management through CRM systems such as Salesforce • Design, maintain, and publish user guides, FAQs, and onboarding materials • Troubleshoot mobile applications, local network connectivity, and the Tiko platform • Prioritize and resolve requests using ticketing tools such as Freshdesk while adhering to SLAs • Triage complex platform bugs and provide reproduction steps to software engineering teams • Follow up on escalated incidents through complete resolution • Oversee local network aggregators and communicate delays or connectivity outages • Analyze platform usage metrics and track support performance using Google Suite and MS Excel • Collaborate with operational departments to feed field insights into platform enhancements

🎯 Requirements

• Native or fluent command of both English and French (written and verbal, mandatory) • Solid background in computer systems, IT support, or technical customer support • Hands-on experience troubleshooting mobile applications • Proven experience using Helpdesk Ticketing Systems (e.g., Freshdesk, Zendesk) • Experience with CRM platforms (e.g., Salesforce) • Advanced proficiency with Google Suite and MS Excel • Advanced spreadsheet formulas, data analysis, and metric tracking • Practical experience in structured incident management • Stakeholder communication experience • Experience with standard operating procedures for technical support • Ability to manage multiple competing priorities across Helpdesk queues and data spreadsheets

🏖️ Benefits

• Benefits and allowances tailored to your location • Flexible work arrangements, including remote or hybrid options • A personal development budget to invest in your professional growth • Unlimited holiday days • The opportunity to shape a growing, impactful product and leave your mark on how we work • A culture built on trust without unnecessary rules or micromanagement • Reference and background screening procedures