Claims Manager

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🕒 February 20

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MicroInsurance Centre at Milliman

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1 - 10 employees

The MicroInsurance Centre at Milliman, or MIC@M, is a consulting firm dedicated to generating access to valuable microinsurance products to 3 billion low-income people across the globe. We accomplish this by working with regulated insurers and appropriate intermediaries who can efficiently provide simple, market-responsive microinsurance products. Our clients include multinational and domestic commercial insurers, foundations, bilateral and multilateral development agencies, regulators, non-governmental organizations (NGOs), and others. These organizations work with us to ensure the best potential for success with their microinsurance activities. Our team has implemented microinsurance activities in over 70 countries during the last 20 years.

📋 Description

• Register, assess, and manage general insurance claims from notification to final settlement. • Review policy coverage, terms, conditions, and exclusions to determine claim liability. • Experience in appointing and manage external service providers such as loss adjusters. • Evaluate claim quantum and negotiate settlements within delegated authority. • Ensure claims are handled in compliance with internal guidelines, regulatory requirements, and service-level agreements. • Communicate clearly and professionally with, brokers, and third parties. • Maintain accurate and up-to-date claim records in claims management systems. • Identify and escalate potentially fraudulent or complex claims. • Contribute to continuous improvement of claims processes and customer experience. • Meet productivity, turnaround time, and quality targets.

🎯 Requirements

• Bachelor’s degree in insurance, Risk Management, Finance, Business Administration, or related field. • 3–5 years’ experience in general insurance claims (adjust based on level). • Strong knowledge of general insurance products and policy interpretation. • Experience working with claims management systems.

🏖️ Benefits

• 33 days of flexible holidays in one year. • Comprehensive health benefits package. • Opportunities for professional development and career growth in a rapidly expanding startup environment. • Flexible work arrangements and a collaborative company culture focused on innovation and excellence.