IT Helpdesk Analyst

🕒 April 22

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Milliman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🤝 B2B

⚕️ Healthcare Insurance

💸 Finance

B2B • Healthcare Insurance • Finance

Milliman is an independent global actuarial and consulting firm founded in 1947 that provides expertise in insurance, healthcare, retirement and employee benefits, risk management, and related financial services. The firm combines actuarial rigor, data science, and technology to deliver consulting, modeling, software, and advisory solutions to public- and private-sector clients addressing challenges such as healthcare costs, market volatility, climate risk, and program design. Milliman operates worldwide with multidisciplinary teams including actuaries, data scientists, clinicians, and software engineers.

📋 Description

• Be the Front Line of IT Support • Respond to incoming support requests via ticketing system, email, and chat • Ensure every issue is clearly documented with the right level of detail • Communicate with users to clarify issues and gather missing information • Own Ticket Triage Process • Categorize and prioritize incoming tickets based on urgency and impact • Route requests to the appropriate teams for resolution • Monitor ticket progress and follow up to keep things moving • Delivering a Great User Experience • Provide clear, professional, and friendly communication at all times • Set expectations with users and keep them informed • Help reduce frustration by bringing structure and clarity to each interaction • Growing into Technical Support • Begin resolving common Level 1 issues such as password resets, access requests, and basic troubleshooting • Follow step-by-step procedures and internal knowledge base articles • Escalate more complex issues while ensuring smooth handoffs

🎯 Requirements

• Strong Communicator (Most Important) • Clear, professional verbal and written communication skills • Ability to translate user issues into well-documented tickets • Comfortable interacting with non-technical users • Organized & Detail-Oriented • Able to manage multiple requests without losing track of details • Strong documentation habits and process discipline • Ability to prioritize effectively in a fast-paced environment • Problem-Solver with a Learning Mindset • Naturally curious and eager to learn new tools and technologies • Comfortable asking questions and seeking clarification • Able to follow structured troubleshooting steps • Team Player • Works well with others and collaborates across teams • Open to feedback and continuous improvement • Nice to Have (Not Required) • Previous experience in customer service or helpdesk support • Exposure to ticketing systems or IT support environments • Basic familiarity with workplace technology (Windows, macOS, Office tools)

🏖️ Benefits

• Great entry point into IT with clear growth opportunities • Hands-on learning environment with supportive teammates • Exposure to a global IT operation and real-world systems • Opportunity to build both technical and professional skills