Operations Manager – Technical

November 24

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Million Dollar Sellers

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eCommerce • B2B

Million Dollar Sellers is an exclusive community designed for accomplished e-commerce entrepreneurs, specifically those who have generated over $1 million in revenue. The organization provides a space for vetted Amazon sellers, e-commerce founders, and CEOs to network, learn, and grow their businesses. With over 650 community members and chapters worldwide, MDS offers a variety of events, including virtual calls, member-exclusive events, annual summits, and chapter meetups, ensuring plenty of opportunities for members to connect and gain insights. The community focuses on advanced resources and networking opportunities to help established sellers scale their businesses and includes member benefits like access to a vast collection of digital content, accountability squads, and one-on-one member connections.

2 - 10 employees

🛍️ eCommerce

🤝 B2B

📋 Description

• Lead the internal technical team—including the product manager and technical specialists—by prioritizing projects, running sprint planning, assigning tasks, and ensuring timely delivery of automations, integrations, and technical builds across the organization. • Serve as the primary point of contact for internal technical issues. Maintain a structured and organized ticketing system, ensure timely troubleshooting, and follow up with relevant team members. • Build, optimize, and maintain automations using platforms like Make, Zapier, Go High Level, and AI agents. Monitor system alerts, proactively resolve errors, and ensure all internal workflows operate reliably and at scale. • Develop custom scripts and lightweight prototypes to support edge cases, internal tooling, API-based integrations, and MVP workflows within the MDS tech stack. • Act as the organization’s superuser across ClickUp, Airtable, Softr, G-Suite, Slack, and related platforms. • Work cross-functionally to help departments define, track, and report their KPIs. Build and maintain dashboards, reporting structures, and analytics systems to ensure consistent visibility into performance. • Ensure every department maintains accurate SOPs and internal documentation. • Leverage AI platforms such as ChatGPT, Claude, and AI workflows to reduce manual workload, streamline processes, and identify new opportunities to improve team productivity. • Ensure structured, accurate, high-quality data across Airtable, Google Sheets, GHL, and other internal systems. • Act as the QA checkpoint for all internal launches, systems updates, automations, and workflows. • Manage user access, permissions, and account provisioning across platforms. • Assist with hiring pipelines, including candidate screening, coordination, job scorecard alignment, and onboarding/offboarding processes. • Participate in Revenue, Community, Events, and Operations meetings to ensure that tech and ops initiatives support the needs and timelines of each team.

🎯 Requirements

• 5+ Years in Technical Operations or Operations Management • Technical Leadership & Team Management Experience • Hands-On Technical Skills • AI Fluency & Workflow Integration • Operations, KPIs & Reporting Experience • Process, SOPs & Documentation Excellence • Hiring & People Operations Support • Clear, Calm & Reliable Communicator • Proactive, Ownership-Focused Mindset • Bachelor’s degree in Information Systems, Computer Science, Business Operations, or a related field preferred

🏖️ Benefits

• Bonus Opportunities: • - **Annual Bonus Pool Participation:** Participate in an annual bonus pool, contingent upon the year-over-year growth rate in Membership Income (MI) and maintaining a 75% average in the defined KPIs. Bonus is accrued yearly; 50% is paid at year-end, and the remaining in the following mid-year. • - **Team Member Referral Bonus:** Earn between $750 - $2,500 for successful hires referred, depending on the role level. The bonus is contingent upon both parties’ continued employment for a minimum of six months. • - **Spot and Additional Bonuses:** Awarded at the executive team's discretion for exceptional performance and contributions. • **Benefits** • - **Global Work Flexibility:** Experience the ultimate freedom of a digital nomad lifestyle with MDS. Our 'office' is wherever you are, offering unparalleled flexibility to work from home, a café, or while globe-trotting, as long as you're in sync with Eastern Time for key hours. This flexibility ensures you can balance personal and professional life seamlessly. • - **Outcome-Driven Work Culture:** At MDS, we prioritize results over rigid schedules. Manage your day according to your own rhythm, focusing on outcomes, not hours. This approach grants you the freedom to handle personal tasks or indulge in leisure activities without compromising work quality. • - **Autonomous Time Management:** Empower yourself with the autonomy to organize your tasks and schedule. We trust you to strike the perfect balance between work and personal life, fostering a healthy work-life integration. • - **Elite Networking Opportunities:** Engage with over 650 leading e-commerce entrepreneurs in our network. These interactions are more than networking; they are invaluable learning experiences, offering deep insights and the chance to forge lasting industry connections. • - **Exclusive Event Access:** Represent MDS at exclusive, high-profile events, providing unique opportunities for professional development. These events are gateways to new experiences, cultures, and a global professional network. • - **Dynamic Community of Innovators:** Immerse yourself in an environment brimming with driven, like-minded professionals. This vibrant community encourages continuous personal growth, innovative thinking, and an entrepreneurial spirit. • - **Continuous Professional Development:** Stay at the forefront of e-commerce trends and strategies within our ever-evolving community. Your journey with MDS ensures your professional development is always advancing. • - **Impactful Work:** Your role at MDS allows you to make a tangible impact on our members and communities growth and success. This sense of purpose and visible impact adds a fulfilling dimension to your career, transcending traditional job satisfaction metrics. • - **Work-Life Synergy:** We embrace the synergy between work and life as essential to your overall well-being. Our culture supports a harmonious integration of both, leading to a more balanced and rewarding lifestyle. • - **Apps and Tech:** You love working with tools to support your abilities and aren’t afraid of digging into spreadsheets or learning a new software from chatGPT to project management, you harness and grow with them.