Educational Technology Solutions Specialist – Academic Operations

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Milpark School of Commerce

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51 - 200 employees

At Milpark we offer a wide variety of courses across a wide range of industries. We have divided our courses into 5 separate Schools, which means that we are able to enhance and expand our academic offering to ensure we remain current and relevant to both industry and students.

📋 Description

• The Educational Technology Solutions Specialist: Operations is responsible for investigating, supporting, testing, and optimising technology solutions across the organisation’s Educational Technology digital ecosystem. • The role acts as an escalation point for complex technical and functional issues. • Support critical academic operations during assessment and examination periods. • Evaluate existing platform capabilities and identify opportunities to improve efficiency, user experience, and business processes. • Support the continuous improvement of institutional systems through evidence-based recommendations and user feedback. • Oversee or manage system configuration-related tickets and support processes, proactively identifying patterns where staff may require additional assistance or where preventative intervention may reduce support demand. • Foster collaboration between vendors, technology teams, and business users to ensure successful solution delivery.

🎯 Requirements

• A completed bachelor’s degree in education or educational technology, Information Technology, Computer Science, or a related field is required. • A postgraduate qualification in Educational Technology, Information Technology, Computer Sciences or a related field will be advantageous. • A minimum 5 years of experience in technical support roles, with a strong background in system administration and user support of which a minimum of 3 years’ relevant experience in educational technology, digital learning, learning design support, instructional technology, or technology-enabled learning environments is required. • Demonstrated ability to troubleshoot and resolve complex technical issues across a variety of platforms and systems. • Demonstrated experience in piloting, evaluating, and supporting the implementation of educational technologies, including user testing and stakeholder engagement, is required. • Experience with VLE/LMS platforms, assessment technologies, productivity and collaboration tools, and integrated digital ecosystems is required. • Experience with Canvas is advantageous. • Experience in a higher education environment is advantageous but not essential.

🏖️ Benefits

• Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.