IT Operations & Support Coordinator

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STAXO Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

Staxo Group is a Web Design and Development consulting company based out of Oriel House, 26 The Quadrant, Richmond, United Kingdom.

📋 Description

• Coordinate incoming support requests and ticket allocation. • Monitor and report on helpdesk activity. • Maintain operational reports and performance trackers. • Manage hardware and software inventories. • Coordinate equipment purchases and replacements. • Work with suppliers and vendors to resolve equipment-related matters. • Assist with customer enquiries and issue resolution. • Maintain support documentation and process guides. • Collaborate with technical teams to ensure efficient service delivery.

🎯 Requirements

• Minimum 2 years' experience in administration, helpdesk support, or technical support. • Strong organisational and coordination skills. • CRM systems and Microsoft Office proficiency. • Strong communication skills. • Customer-focused and solution-oriented mindset. • Ability to manage multiple priorities effectively. • A reliable internet connection (fibre preferred). • A backup solution for connectivity or power outages (UPS, inverter, generator, or alternative internet connection where possible).

🏖️ Benefits

• Fully remote role. • 40 days paid holiday annually. • Opportunity to gain exposure to IT operations and service delivery. • Work with a dynamic international team.