Import Agent – Air Freight Operations

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🕒 May 29

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Shipment Coordination & Customer Communication: Monitor and respond to shipment-related emails • Enter shipment alerts and customer requests into the TMS system • Provide shipment updates to customers, dispatch, warehouse teams, and drivers • Follow up proactively when updates are delayed • Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates • Ensure all communication is accurate, professional, and timely • Documentation & Data Entry: Enter shipment information into Crown Freight Manager • Print and distribute shipment documents and requests • Update operational spreadsheets with shipment statuses and customer requests • Track and relay warehouse service requests and shipment changes • Maintain accurate operational notes and logs • Operations Support: Coordinate between customers and warehouse/dispatch teams • Escalate operational issues appropriately when needed • Prioritize urgent shipments based on operational impact • Support time-sensitive import recovery workflows • Assist with routing instructions and shipment status coordination • Workflow & Prioritization: Distinguish between urgent and non-urgent tasks • Prioritize truckers already waiting on-site over future/pending shipments • Ensure high-priority requests are communicated immediately to the operations team • Handle repetitive operational processes with consistency and accuracy • Systems & Tools: Crown Freight Manager (training provided), Cartis (training provided), Outlook, Excel & shared spreadsheets, RingCentral / VOIP systems, Transportation Management Systems (TMS)

🎯 Requirements

• Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred • Strong organizational and multitasking skills • Ability to think logically and prioritize effectively • Comfortable handling repetitive operational workflows • Strong written and verbal English communication • Comfortable making calls to drivers, warehouse teams, and customers • Strong attention to detail • Comfortable working in fast-paced, time-sensitive environments • Nice-to-Haves: Air import or airport cargo experience, Experience working with trucking dispatch teams, Familiarity with shipment tracking systems or TMS platforms, Experience with customer operations support, Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.)

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • $500 entry monthly raffle • NO TRACKER. NO PROBLEM