Tech Operations Specialist

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🕒 May 29

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HelloKindred

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎯 Recruiter

🤝 B2B

Recruitment • Marketing • B2B

HelloKindred is a global provider of marketing, creative, and digital talent, offering services that include both short and long-term contracts as well as direct hires. The company specializes in connecting businesses with creative and innovative talent through its vast pool of skilled professionals. HelloKindred emphasizes efficiency and cost-effectiveness in scaling global marketing efforts, offering both onshore and offshore services that enhance teams with design, content creation, and digital assets. By understanding client needs and fostering a culture of diversity and inclusion, HelloKindred delivers exceptional results through flexible staffing solutions tailored to modern business challenges.

📋 Description

• Serve as the first point of contact for workflow failures and technical support queries. • Monitor data flow logs, workflow reports, and support boards daily. • Troubleshoot and resolve known technical issues using documented SOPs. • Escalate complex issues to senior technical team members where required. • Coordinate with external Developers and technology partners on active integration projects. • Track project progress, follow up on outstanding items, and flag blockers. • Create and maintain SOPs, technical documentation, and internal knowledge resources. • Review API documentation, map data fields, and assist with technical investigations. • Support internal integration and automation projects. • Assist with maintaining and improving internal tools and workflows.

🎯 Requirements

• Minimum 2 years’ hands-on technical experience in a professional environment. • Solid understanding of APIs, webhooks, and systems integrations. • Ability to read and interpret API documentation and data outputs. • Experience with workflow or integration platforms such as HubSpot, Asana, or similar tools. • Strong troubleshooting and problem-solving skills. • Excellent organisational and coordination abilities. • Comfortable working independently and managing multiple moving parts. • Experience using AI tools as part of daily workflows. • Working understanding of CRM systems and data flows. • Based in Cape Town or surrounding areas with availability for occasional in-person meetings. • Exposure to hospitality, reservation, or travel systems. • Experience with API testing and data mapping tools. • Understanding of workflow automation and integration best practices.