System Implementation Specialist

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Mindray North America

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Mindray North America is the U. S. and North American division of Mindray, a global medical device and healthcare solutions company. It supplies a broad portfolio of medical hardware and diagnostic products — including patient monitors, ventilators, ultrasound systems, laboratory diagnostics, anesthesia machines, infusion pumps, defibrillators, and related disposables — and delivers hospital-wide integrated solutions, IT connectivity (M‑Connect), services, and training to healthcare providers. The division focuses on serving hospitals, clinics, and diagnostic labs across North America through B2B relationships and partnerships.

📋 Description

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

🎯 Requirements

• Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred. • Experience with telemetry or RF systems (minimum one year preferred). • Working knowledge of Microsoft Windows OS and IT networking concepts. • Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems. • Excellent communication, organization, and critical thinking abilities. • Customer-focused, independent, and solutions-oriented with a positive attitude. • Valid driver’s license with a clean driving record.

🏖️ Benefits

• 401(k) with company match • Tuition reimbursement • Paid time off • Disability coverage • FSA/HSA options