Senior Customer Value Manager

October 23

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Mindvalley

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Education • Wellness • Technology

Mindvalley is a powerful life transformation platform that offers over 100 programs for personal growth and transformation. With over 1 million subscribers since 2020, Mindvalley provides 20-minute micro-coaching sessions designed to unlock an individual's fullest potential across various fields. The platform integrates technology and spirituality, offering immersive experiences such as brain-changing audios, meditations, sound healings, and more. Mindvalley also offers advanced programs and mastery degrees, aiming to equip individuals with fast-growing skills not typically addressed in regular education. The platform is available on mobile, desktop, and Apple Vision Pro, offering flexibility to learn and grow anywhere. Mindvalley also hosts global events and trains thousands of new coaches annually.

201 - 500 employees

Founded 2018

📚 Education

🧘 Wellness

📋 Description

• Drive end-to-end customer value and retention across our subscription-based ed-tech products (Mindvalley Membership). • Lead a small team to mine behavioral data, surface insights, and launch initiatives that boost lifetime value, deepen engagement, and optimize retention strategies. • Define retention frameworks, dashboards, and conduct sharing sessions on retention. • Run queries on Metabase and other BI tools to gather critical data on retention and customer value. • Architect end-to-end retention plays, including win-back flows, loyalty programs etc., and oversee A/B test roadmaps for customer value initiatives. • Apply ed-tech and subscription-model best practices to onboarding, renewals, and engagement frameworks. • Integrate churn-prediction models, personalization engines, and AI-powered dashboarding tools. • Partner with Product Managers and Marketing to translate insights into in-app experiences and lifecycle campaigns. • Lead surveys, interviews, and usability sessions to validate hypotheses and prioritize initiatives. • Design and implement a retention framework by establishing a maturity model and mapping out a strategic roadmap.

🎯 Requirements

• Bachelor's degree in Business, Computer Science, or a related field. • Minimum of 5-7 years of experience in product management, with an extensive track record of successfully managing and launching complex digital products, particularly in the tech or education industry. • Proven ability to lead and deliver complex projects and navigate intricate product development challenges. • Extensive experience in thought leadership and mentoring within a product management team. • Product management certification (e.g., Certified Scrum Product Owner) is a significant plus.

🏖️ Benefits

• Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.