Aftermarket Support Specialist

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🕒 6 days ago

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Mingledorff's

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛍️ eCommerce

🔧 Hardware

B2B • eCommerce • Hardware

Mingledorff's is an online and physical distributor/retailer of HVAC, plumbing, electrical, and general building supplies. The site advertises an online shopping experience where customers (including company accounts) can view pricing, availability, product information, and place orders 24/7. The product catalog includes residential and commercial HVAC equipment (air conditioners, furnaces, heat pumps, controls, VRF, chillers), plumbing fixtures and parts (water heaters, valves, pumps, fittings), electrical supplies and lighting, tools, safety gear, filters, and many HVAC/plumbing replacement parts and accessories. The company appears to serve both professional contractors (company accounts, commercial product lines) and retail customers via an e-commerce storefront and store locator.

📋 Description

• Execute daily operations of the sales support role, ensuring efficiency and adherence to company standards • Deliver high-quality, responsive service to clients and territory managers, addressing inquiries, managing orders, and resolving issues promptly in a fast paced environment • Assist in the development of sales strategies for parts, aligning with the company’s objectives • Assist in the implementation of sales promotions • Provide technical support as needed • Monitor sales metrics, analyze trends, and implement improvements to sales processes • Work closely with inventory teams to ensure accurate stock levels for commercial parts, minimizing both overstock and stockouts • Coordinate with purchasing to forecast needs and manage supply chain logistics • Use data to drive decision-making and optimize team performance • Liaise with other departments such as marketing, technical support, and sales to ensure a cohesive approach to business objectives • Participate in cross-functional teams to drive company-wide initiatives • Assist store personnel (ISPs and DCMs) in identifying, quoting and ordering parts and supplies • Work cooperatively with others • Participate in ongoing training to stay current on product knowledge • Comply with all company policies and procedures • Maintain regular, punctual and reliable attendance and availability

🎯 Requirements

• Bachelor’s Degree preferred • 2 years’ experience in the HVAC industry or related field • 2 years HVAC commercial parts and products experience • 2 years customer service experience • Proficient computer skills in MS Office, specifically MS Excel • SAP experience, a plus • Proven multi-tasking skills • Excellent written and verbal communication skills • Analytical aptitude preferred • Possess a valid driver’s license • Possess a satisfactory driving record as determined by company driver policies

🏖️ Benefits

• Competitive weekly/bi-weekly pay • Discretionary bonuses • 401(k) with company match • Employee Stock Purchase Plan • Paid time off (vacation, sick, volunteer, holidays, birthday, floating) • Medical/dental/vision • Flexible spending accounts • Company-paid life and short-term disability • Optional long-term disability • Additional life insurance