Support Analyst – Senior (Micro Focus)

🕒 June 22

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Minsait

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Minsait is a global leader in technology and consulting, offering a wide range of innovative solutions and services to enhance business operations and societal transformation. With a focus on human-centered technology, Minsait provides services such as AI, cybersecurity, intelligent workspace design, and cloud platform management. The company partners with various industries including public administration, healthcare, utilities, transportation, and hospitality, tailoring its solutions to meet sector-specific needs. Minsait is known for its impactful and pioneering approach, making technology more accessible and transformative.

📋 Description

• Monitoring and managing alerts on Micro Focus platforms and Core Banking applications; • Technical analysis and incident resolution (end-to-end troubleshooting); • Analysis of logs, traces and application behavior; • Operational support in production and non-production environments; • Event and alert management using observability tools; • Interaction with development, database, middleware and infrastructure teams; • Execution of operational procedures and support for changes; • Documentation of incidents, solutions and procedures (runbooks / knowledge base); • Identification of operational improvements and stabilization opportunities.

🎯 Requirements

• Technical knowledge of Micro Focus environments / Core Banking • Experience in support and operation of Micro Focus platforms; • Experience in mainframe modernization environments (Gravity). Languages and components • COBOL (reading and maintenance); • JCL. Operating Systems • Strong knowledge of Linux (troubleshooting, process management and log analysis). • Middleware and Integration • Messaging platforms (MQ or other integration technologies). • Process Control • Scheduling tools (Control-M or similar). • Observability and Monitoring: Dynatrace; Grafana; • Prometheus. IT Service Management • ServiceNow; • ITIL – incident, problem and change management. Quality (desirable) • Tools such as Sonar. Experience • Experience in IT operations, infrastructure support or platform administration; • Experience in critical and high-availability environments; • Experience managing incidents and alerts in production environments. • Degree in Systems Engineering, Computer Science, Information Technology or related fields; • Equivalent experience will also be considered. • Languages • Portuguese: native or intermediate level; • English: intermediate/advanced (minimum B2); • Spanish: native or intermediate level.

🏖️ Benefits

• Company-subsidized health plan for the employee. • Option to include dependents in the health plan with payroll deduction. • Dental assistance (optional). • Option to include dependents in dental assistance with payroll deduction. • Meal voucher or food voucher. • Transportation voucher (optional). • Impact & Care - Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents. • Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90 deducted from payroll). • Option to include up to 3 dependents in Gympass - Wellhub (paid via credit card). • Access to Udemy through our intranet. • Partnerships with major consumer brands. • Agreement with SESC for employee and dependents. • Discounts agreements with educational institutions (undergraduate and postgraduate) and language/certification schools. • Group life insurance.