Seasonal Customer Service Team Supervisor

🔥 7 minutes ago

🌵 Arizona, Colorado, +21 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Minted

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🏪 Marketplace

🛍️ eCommerce

🛒 Retail

💰 $208M Series E on 2018-12

Marketplace • eCommerce • Retail

Minted is an online marketplace that connects consumers with independent artists. The platform provides a wide variety of custom-designed products including art, stationery, and home decor. Minted holds design competitions that allow artists to submit their work, where the community can vote on their favorite designs to be sold on the site. In addition to its marketplace, Minted offers various customization services and promotes a community-centric approach to unique product offerings. The company is committed to supporting artists by offering them a platform to reach a broad audience and championing exceptional design.

📋 Description

• Serve as the direct supervisor of the CS Leads and CSRs on your team • Provide day-to-day support, subject matter expertise, and coaching for CSRs • Drive productivity through contact prioritization via queue management and adherence monitoring • Work with the CS Leads to check in with each team member at the start of each shift • Stay present and available for the broader Customer Service team • Host regular one-on-one meetings with team members to review weekly performance and provide coaching • Ensure that CS Leads and CSRs actively adhere to their schedules • Complete project work, such as Promo Code requests, financial transactions, and vendor communications • Stay up-to-date on Minted products, services, and policy details • Promote and build a positive and friendly environment supporting good morale and cooperation • Collaborate with cross-functional team members and leaders from other customer-facing teams • Build close partnerships with leaders at Minted’s global sites • Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience • Produce a Weekly Business Review that outlines the performance of your team

🎯 Requirements

• A Bachelor’s degree or equivalent work experience • 4+ years of customer service experience, preferably in an eCommerce or retail setting • 1+ years of leadership experience in a customer service setting • Strong work ethic with a positive attitude and demonstrated problem-solving ability • Demonstrated leadership skills with excellent written and verbal communication skills • Excellent computer/software skills (Google Docs, Sheets, and Slides)

🏖️ Benefits

• Equal Opportunity Employer committed to inclusion and diversity • Seasonal role from September through December 2026