Spanish Customer Service Representative

🕒 April 15

🗣️🇪🇸 Spanish Required

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Logo of REVOLVE

REVOLVE

501 - 1000 employees

Founded 2003

👥 B2C

🛍️ eCommerce

👗 Fashion

💰 Private Equity Round on 2014-02

B2C • eCommerce • Fashion

REVOLVE is a leading online fashion retailer that offers a wide range of clothing, accessories, and beauty products for women and men. The company emphasizes trendy, contemporary styles and provides curated collections tailored for various occasions, including formal events and casual outings. With a commitment to providing quality products and exceptional customer service, REVOLVE also features a loyalty program and mobile app to enhance the shopping experience.

📋 Description

• Answering inbound telephone calls and providing excellent customer support • Responding to customer questions and comments via phone, email, Live Chat, and SMS • Responsible for researching and resolving complaints • Follow up on all written correspondence and escalate to customer service managers as necessary • Coordinate and follow up with other departments to ensure problem resolution

🎯 Requirements

• Fluent in both English and Spanish • Experience with Microsoft word and excel • Type 50+ words per minute • 1+ years in Customer Service, help desk or call center experience preferred • Type 60+ words per minute preferred • Working knowledge of website navigation preferred

🏖️ Benefits

• Required equipment will be provided

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