Spanish Customer Service Representative

🔥 2 minutes ago

🥔 Idaho, Nevada, +1 more states – Remote

🥔 Idaho – Remote 🎰 Nevada – Remote 🤠 Texas – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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REVOLVE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

👥 B2C

🛍️ eCommerce

👗 Fashion

💰 Private Equity Round on 2014-02

B2C • eCommerce • Fashion

REVOLVE is a leading online fashion retailer that offers a wide range of clothing, accessories, and beauty products for women and men. The company emphasizes trendy, contemporary styles and provides curated collections tailored for various occasions, including formal events and casual outings. With a commitment to providing quality products and exceptional customer service, REVOLVE also features a loyalty program and mobile app to enhance the shopping experience.

📋 Description

• Answering inbound calls, chats, SMS, and emails with professionalism and excellent support • Representing REVOLVE in a way that is consistent with our organizational values • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Follow up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

🎯 Requirements

• Fluent in both English and Spanish • Ability to work in a team environment • Ability to give and receive honest and direct feedback • Strong customer orientation with desire and willingness to help • Strong verbal and written communication skills • Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output • Knowledge of apparel construction and fabrication and various fashion categories • Ability to work required overtime when business needs warrant • Experience with Microsoft word and excel • High School Diploma • Type 50+ words per minute • 1+ years in Customer Service, help desk or call center experience (preferred) • Type 60+ words per minute (preferred) • Working knowledge of website navigation (preferred)

🏖️ Benefits

• Required equipment will be provided