Customer Care Coordinator – Pain Management

🔥 1 minute ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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InfuSystem

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🤝 B2B

☁️ SaaS

B2B • SaaS

InfuSystem is a national healthcare services company that provides ambulatory and large-volume infusion pumps and other durable medical equipment for sale, rental and lease, along with related disposable supplies. It offers biomedical repair and maintenance (on-site and depot), integrated therapy services supporting clinic-to-home care (oncology, pain management, wound care), patient support and billing services, and device management platforms such as DeviceHub®. Headquartered in Rochester Hills, Michigan, InfuSystem operates field-based support centers and Centers of Excellence across the U. S. and Canada to enable continuity of outpatient care.

📋 Description

• Servicing assigned customer accounts • Maintaining existing customer files • Processing customer orders • Setting up new customers in our systems • Retrieving missing documents • Working with Territory Managers and Account Managers to grow and maintain territories • Reducing pending paperwork, obtaining Clinical notes, obtaining required missing documents, increasing pump utilization, and maintaining appropriate inventory of pumps at facilities • Monitoring usage of supplies and other consumables at appropriate accounts • Communicating with field representative(s) on a daily basis • Assigning/setup new customer accounts and maintaining existing customer files • Processing customer orders including intake, analyzing and processing of Purchase Orders • Working closely with Service teams to ensure proper pump programming • Receiving, researching and answering field representatives’ and customers’ inquiries and requests regarding accounts, products, rates, and services offered by the Company • Directing the pick-up of pumps and assisting Account Manager in obtaining paperwork • Handling customer complaints • Producing and submitting reports as requested by Management • Processing documents pertaining to Pain Management in fax server as required • Answering phones as required • Able to work out of multiple applications simultaneously • Attention to detail.

🎯 Requirements

• Bachelor's degree related field; or equivalent combination of education and experience. • Have medical terminology knowledge/background.

🏖️ Benefits

• Health plan options that include an employer contribution • Health Savings Account • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • Dental and Vision premiums covered by InfuSystem • 401(k) with a specified Company Match • Life Insurance, STD & LTD • Employee Stock Purchase Program • Tuition Assistance • Generous Paid Time Off plan • Paid Parental Leave • Employee Assistance Program • Competitive Pay • Direct Deposit • Employee Referral Bonus