Amazon Connect Developer

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

👻 Ghost score 25%

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies • Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect • Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services • Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems • Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms • Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations • Support CI/CD processes and infrastructure automation using Terraform, CloudFormation, or similar tools • Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions

🎯 Requirements

• 4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB and Lambda • Strong experience in call routing design, including routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing • Skilled in building AWS Lambda-based custom logic for enhancing contact center operations • Proficiency in Python, Node.js, or Java with AWS Lambda API integration • Familiarity with version control tools such as GIT, GitHub, and TFS • Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD • Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions • Strong problem-solving, debugging, and troubleshooting abilities • Excellent communication and collaboration skills with cross-functional teams and stakeholders • Experience in contact center environments such as Genesys, Avaya, or Cisco is nice to have • Ability to build call flow designs and integrations to backend systems using APIs

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events

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