Miratech
501 - 1000 employees
Founded 1989
🤝 B2B
💼 Consulting
☁️ SaaS
💰 Private Equity Round on 2022-04
B2B • Consulting • SaaS
Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.
Associate Product Manager, Workforce Management – Verint
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Miratech
501 - 1000 employees
Founded 1989
🤝 B2B
💼 Consulting
☁️ SaaS
💰 Private Equity Round on 2022-04
B2B • Consulting • SaaS
Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.
📋 Description
• Support the Product Manager in executing the Workforce Management product roadmap • Gather business requirements and translate them into user stories and product features • Help prioritize the product backlog and support Agile ceremonies, including sprint planning, backlog refinement, and user acceptance testing • Coordinate delivery activities for platform enhancements, upgrades, and new functionality • Analyze workforce management processes and identify opportunities to improve forecasting, scheduling, staffing, and operational efficiency • Monitor product performance using KPIs and customer feedback to recommend enhancements • Assist with testing, implementation, release management, and adoption of new capabilities • Create process documentation, training materials, and communications for product launches • Partner with vendors and internal teams to troubleshoot issues and support continuous platform improvements • Identify opportunities for automation and process optimization • Collaborate with Product Management, Operations, Technology, Analytics, and business stakeholders
🎯 Requirements
• Bachelor's degree in Business, Information Systems, Operations, Engineering, or a related field, or equivalent experience • 2–4 years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field • Experience with Agile methodologies, including writing user stories and participating in backlog refinement and sprint planning • Strong analytical and problem-solving skills • Experience gathering business requirements and collaborating with cross-functional teams • Strong communication and organizational skills • Ability to manage multiple priorities • Proficiency with Microsoft Excel and PowerPoint • Familiarity with Jira, Azure DevOps, or similar Agile tools • Experience with enterprise software implementations or operational platforms is a plus • Exposure to Verint Workforce Management or other workforce optimization platforms is preferred but not required • Experience supporting contact center operations or workforce management functions • Familiarity with forecasting, scheduling, capacity planning, or intraday management • Knowledge of Verint, NICE, Nexidia, Calabrio, Genesys, or similar workforce optimization platforms • Experience supporting software implementation, configuration, or enhancement projects • Familiarity with Power BI, Tableau, or SQL • Ability to learn new technologies quickly and collaborate in a fast-paced, cross-functional environment
🏖️ Benefits
• Health insurance • Language courses • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
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