AWS Connect Developer

4 hours ago

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Miratech

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Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

📋 Description

• Design, configure, and implement Amazon Connect contact center solutions. • Build and maintain Contact Flows, routing logic, and Lambda-based backend logic. • Optimize call flow performance, routing strategies, and customer experience. • Monitor, troubleshoot, and improve contact center metrics and system reliability. • Develop, implement, and maintain business rules and decision logic using IBM ODM. • Collaborate with business teams to model, validate, and test decision tables and rule flows. • Integrate ODM decision services with AWS workflows and backend systems. • Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance. • Ensure accuracy, consistency, and performance of rule execution in production environments.

🎯 Requirements

• 4+ years of experience with AWS services, including at least 3 years with Amazon Connect. • 2+ years of hands-on experience with IBM ODM (Rule Designer, Decision Center, Rule Execution Server). • Proficiency in Node.js or Python for AWS Lambda development. • Strong understanding of REST APIs, microservices, and JSON-based integrations. • Familiarity with contact center KPIs, operational metrics, and call flow optimization. • Excellent problem-solving, communication, and analytical skills. • Bachelor’s Degree in Computer Science, Engineering, or related field. • Nice to Have: Experience with Amazon Connect integrations involving AI/ML, Lex, or Kinesis. • Exposure to other conversational AI platforms like Google Dialogflow. • Experience implementing call center reporting or analytics dashboards. • Knowledge of DevOps practices, CI/CD pipelines, or automation tooling. • Familiarity with Agile methodologies and collaboration tools like Jira and Confluence.

🏖️ Benefits

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture : make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.