Conversational AI Specialist – Voice AI

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design, develop, and optimize conversational AI and voice AI agents for customer-facing use cases • Build and configure AI agents using conversational/voice AI platforms • Develop and optimize prompts, system instructions, conversation flows, and AI guardrails • Design and implement voicebots, chatbots, and multi-turn conversational experiences • Configure and optimize RAG, knowledge bases, retrieval strategies, and AI responses • Integrate conversational AI solutions using REST APIs and webhooks • Troubleshoot, test, and continuously improve agent behavior, response quality, latency, and reliability • Collaborate with architects, developers, CX specialists, and business stakeholders to deliver scalable AI solutions

🎯 Requirements

• 5+ years of experience in software engineering, conversational AI, voice AI, chatbot development, or a related technical field • Arabic language proficiency • English proficiency at least at Upper-Intermediate (B2) level • Strong hands-on experience delivering production conversational AI and/or voice AI solutions • Experience with ElevenLabs Agents or comparable platforms such as Dialogflow, Amazon Lex, Google CCAI, Azure AI, Cognigy, Kore.ai, or similar • Strong knowledge of prompt engineering, AI guardrails, conversation design, and agent optimization • Practical experience with RAG, knowledge optimization, and knowledge-base tuning • Strong experience with REST APIs and webhooks • Experience with Genesys integrations and live-agent handoff • Experience designing and implementing voice and chat conversational flows • Understanding of intents, context, turn-taking, fallback handling, and escalation • Strong communication, analytical, and problem-solving skills

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Remote work flexibility • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality