Conversational Designer

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES. • Create intents, entities, utterances, contexts, and dialogue management strategies. • Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences. • Optimize bot performance through continuous training, testing, and analytics review. • Design fallback handling, error recovery flows, and escalation journeys to live agents. • Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions. • Conduct user testing and improve conversation flows based on customer interactions. • Maintain conversational design documentation and best practices. • Support multilingual and omnichannel conversational experiences where required.

🎯 Requirements

• 5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX. • Hands-on experience with Dialogflow CX/ES and Google CCAI. • Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows. • Experience designing conversational experiences for IVR, voice bots, or chatbots. • Excellent writing, communication, and interaction design skills. • Ability to translate complex business processes into simple conversational experiences. • Strong analytical and problem-solving abilities. • Nice to Have Experience with IVR modernization or IVR-to-bot migration programs. • Familiarity with Amazon Connect, Amazon Lex, or other conversational AI platforms. • Exposure to prompt engineering and generative AI conversational experiences. • Experience working with contact center operations and customer support workflows. • Understanding of conversational analytics and bot performance optimization. • Familiarity with Agile methodologies and collaboration tools.

🏖️ Benefits

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture : make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.