Genesys AI Specialist

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🕒 April 9

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Design and implement AI-powered CX solutions on Genesys Cloud. • Develop and optimize Digital Bots and AI Studio solutions (AI Guides, Agentic Virtual Agents, Copilots). • Integrate AI solutions with Genesys Architect flows, APIs, and external systems. • Monitor, analyze, and optimize AI-driven customer interactions and bot performance.

🎯 Requirements

• Strong hands-on experience with Genesys Cloud CX contact center solutions. • Solid experience with Genesys Cloud AI Studio, including AI Guides, Agentic Virtual Agents, and Copilots. • Proven experience in Digital Bots development, including design, deployment, testing, and performance optimization. • Strong expertise in Genesys Architect, including integration of bots and AI capabilities into Architect flows. • Experience working with Genesys Cloud APIs, web services, and integrations with external platforms. • Practical experience with Agentic AI architectures, prompt engineering, and LLM integrations. • Programming experience with Python and JavaScript/TypeScript. • Experience with AWS services and cloud-based architectures. • Strong analytical, problem-solving, and communication skills, with the ability to collaborate effectively across technical and business teams.

🏖️ Benefits

• Culture of relentless performance • Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • ForeverRemote work culture: make the most of the flexibility that comes with remote work. • Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. • Global impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.