Senior Amazon Connect Engineer

🔥 16 minutes ago

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect. • Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services. • Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation. • Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences. • Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce). • Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs. • Ensure robust security, scalability, and compliance across all digital implementations. • Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configuration.

🎯 Requirements

• 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect. • At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp). • Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc. • Experience with JWT setup, secure API invocation, and portal/chat widget integration. • Proven ability to develop custom widgets using AWS SDKs and APIs. • Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.). • Experience in designing and implementing Amazon Connect digital routing and flows. • Strong problem-solving skills and ability to work in agile, fast-paced environments.

🏖️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.