Senior Genesys Cloud Engineer

🔥 12 hours ago

🌐 India, Argentina – Remote

🇮🇳 India – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟠 Senior

☁️ Cloud Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design, configure, and deploy IVR flows in Genesys Cloud Architect • Develop and integrate the WhatsApp Business channel within Genesys Cloud • Configure and optimize Outbound and Skill Based Dialling campaigns • Act as a technical reference for Marketing rollout initiatives • Contribute to Genesys Cloud integration architecture with internal applications using the Embeddable Framework, EventBridge, and APIs • Provide functional and technical support for incidents and requests related to IVR, WhatsApp, and Outbound functionality • Document solution designs, flows, and configurations • Prepare technical deliverables, including manuals, diagrams, and test cases, in English and Spanish • Define and apply best practices, configuration standards, and test plans • Collaborate with Genesys, system integrators, and vendors on incident resolution and new platform feature evaluation • Work with Marketing, Operations, Development, and Platform teams to translate business requirements into technical solutions

🎯 Requirements

• 6+ years of hands-on experience with Genesys Cloud CX in high-volume contact center environments • Strong experience developing and configuring IVR flows with Genesys Cloud Architect • Experience with Composer/ININ in Genesys OnPrem • Hands-on experience integrating WhatsApp Business API with contact center platforms • Expertise in Skill Based Dialling (SBD) and Outbound campaign management in Genesys Cloud, including Fair Use, dialling ratios, DNC lists, and contactability • Hands-on experience with Genesys Cloud REST APIs, Data Actions, and webhooks • Experience with digital channels, including chat and SMS, and digital routing/ACD configuration • English B2+ proficiency • Spanish C1+ proficiency • Experience with Speech and Text Analytics and contactability dashboards is nice to have • Knowledge of telephony regulatory frameworks, including STIR/SHAKEN, Ley SAC, and prefix regulations, is nice to have • Official Genesys Cloud certifications are nice to have • Experience with Genesys OnPrem to Genesys Cloud migration projects is nice to have • Knowledge of conversational AI or AIOps solutions for IVR and voicebots is nice to have • Experience with large-scale contact centers in security, alarms, or subscription services sectors is nice to have

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Language courses • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events