Service Delivery Manager

🔥 0 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Support the coordination of CX service delivery and daily operations in alignment with SLA requirements • Work closely with Genesys Cloud CX consultants, engineers, and support teams to track service activities and delivery progress • Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution • Participate in incident coordination, follow-up activities, and customer communication regarding support status and service metrics • Prepare service reports and operational updates • Support internal service review meetings with clients and delivery teams • Maintain and update service documentation, knowledge base articles, and operational procedures • Cooperate with customers within the framework of Service Delivery, including service status reviews, service reporting, and issue troubleshooting • Collaborate with internal teams to identify opportunities for service improvements and operational efficiency

🎯 Requirements

• 2+ years of experience in Technical Support, IT services, or customer support environments • Strong troubleshooting and problem-solving skills • Ability to investigate and resolve technical issues efficiently • Understanding of SLA principles • Experience working within defined SLA requirements • Good communication skills • Ability to work effectively in a team environment • Willingness to grow and develop within Support Services and cloud-based CX technologies • Readiness to work PST hours • Availability for weekend shifts • English level: Upper-Intermediate or higher • Ability to communicate with US customers and clarify requirements or requests

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality